Frequently Asked Questions
Q: How old do I need to be to reserve a home:
A: In order to reserve one of our vacation homes the responsible party needs to be 25 years old or accompanied by a parent or legal guardian. Please give us a call at (800) 658-1292 for more information.
Q: Do infants count toward the maximum occupancy?
A: Generally, children under the age of 2 do not count toward the maximum occupancy.
Q: Can I bring my dog along?
A: Dogs are allowed in some of our homes. Prior to bringing your dog, you must check with Arizona Vacation Homes and pay the required nightly pet fee.
Q: Can I bring more people than the maximum allowed listed?
A: Maximum occupancy does not only refer to the number a home can sleep, this is also the number of people allowed in the home at any given time. It is determined by the licensing authority based on the number of exits in the home and fire safety evacuation plan. Some counties or HOA's have codes that are strictly enforced. Please abide by the maximum occupancy number for the home at all times.
Q: What is Arizona Vacation Homes’ cancellation policy?
A: You may cancel within the first 24 hours of booking the reservation with a full refund. Rental payments (less the original Booking Fee) are refundable up until 60 days prior to the reservation. We are unable to offer refunds on reservations cancelled within 60 days of the check-in date.
Q: Is smoking allowed in the home?
A: Smoking is prohibited inside the home and permitted outdoors.
Q: Does the home come with linens and towels, or do I need to bring my own?
A: The home will be equipped with all the basic necessities. All the beds will be made with fresh linens and bath towels will be provided.
Q: What items can I expect to find in the home?
A: Please see the features and amenities section of the home listing. AZVH also provides a few items to get you started, including: shampoo, conditioner, soap, paper towels, coffee filters, carpet spot cleaner, toilet paper, laundry detergent, fabric softener, dishwashing liquid, dishwasher pods, dish brush, kitchen trash bags, and small trash can liners. If there is something specific that you require, please make sure you bring it with you.
Q: How do I obtain the keys?
A: We will e-mail check-in instructions 3 days prior to your stay including driving directions and the code to the lock box or electronic deadbolt.
Q: We've run out of toilet paper. Can you bring us some more?
A: AZVH provides a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some with you.
Q: What are the check-out procedures?
A: Check-out is at 10AM, and upon your departure we ask that you start the first load of laundry if there is a washer and dryer in the home. If you have time to begin a second load it is greatly appreciated by our housekeeping staff. A $75 per hour fee will be assessed for failing to vacate the unit by the agreed upon check-out time.
Q: Do I have to check in by a certain time?
A: Check-in is at 4 PM and guests can arrive any time after? There are some cases when early check-in is available. If that is the case, we will email you the morning of your stay to inform you that an early check-in option is available. Please note that we will not be able to confirm or deny an early check in request prior to the day of check in due to our cleaning schedules.
Q: Do you allow early check-ins?
A: An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. We will email you the morning of your check-in if early check-in is available.
Q: Can I get a late check out?
A: Late check-out is available if we do not have another reservation that night. There is a fee associated. The fee varies from house to house. We can tell you if a late check-out is available three days before check-in.